IT Support Engineer

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IT Support Engineer


Job Description: Remote IT Support Engineer – Managed Service Provider (USA)

Are you a skilled IT Support Engineer known for your knack for solving complex problems?

Do you possess a strong background in server management, Windows OS, DHCP, and Active Directory?

If so, we invite you to become part of our dynamic team at a leading Managed Service Provider (MSP) headquartered in the USA. This remote position presents an exciting chance to harness your expertise in delivering exceptional IT solutions to a diverse clientele.


As an IT Support Engineer, your role will be pivotal in ensuring the seamless functioning of our clients’ IT infrastructures. Your tasks will encompass:

  • Technical Finesse: Leverage your comprehensive understanding of servers, Windows 10 and 11 operating systems, DHCP setup, and Active Directory management to provide comprehensive IT support to our clients.
  • Issue Resolution: Showcasing your troubleshooting prowess, you’ll adeptly address a broad spectrum of IT-related challenges. From hardware and software issues to network connectivity and user access problems, you’ll be the go-to problem solver.
  • Proactive Care: Conduct regular system checks, updates, and patches to proactively mitigate potential issues and optimize overall performance.
  • Client Engagement: Collaborate directly with our clients, understanding their unique IT requirements, delivering timely assistance, and offering expert guidance to enhance their IT environments.
  • Detailed Documentation: Accurately maintain records of incidents, solutions, and configurations, serving as a valuable resource for streamlined troubleshooting and future reference.
  • Remote Solutions: Employ remote tools to diagnose and resolve technical concerns, ensuring minimal disruption to our client’s operations.
  • Team Synergy: Collaborate closely with the MSP team to exchange insights, collectively tackle intricate challenges, and contribute to fostering a positive team environment.


  • Bachelor’s degree in Information Technology or a related field is preferred.
  • A minimum of 3 years of hands-on experience in IT support roles.
  • Proficiency across server management, Windows 10 and 11 operating systems, DHCP, and Active Directory administration.
  • Strong problem-solving abilities coupled with a meticulous approach to troubleshooting.
  • Exceptional communication skills that allow you to adeptly convey technical information to clients without a technical background.
  • Capability to work remotely while effectively managing time to cater to client needs.
  • Plus points for relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.

Why Choose Us:

As a Remote IT Support Engineer with our MSP, you’ll be exposed to cutting-edge technologies while extending your support to a diverse clientele. We provide a collaborative and nurturing work atmosphere, continuous opportunities for learning, and a platform to create a substantial impact within the realm of IT support.

If you’re eager to propel your IT career to new heights and be an integral part of a dedicated team, seize the opportunity and apply now. Join us in delivering exceptional IT solutions to businesses throughout the USA.


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